Equips career and employment service supervisors with essential leadership and practical skills for effective case management, focusing on communication, needs assessment, and career development to ensure positive outcomes.

Course Description

The Case Management Supervision module consists of 8 courses covering various topics to help career and employment services supervisors develop their leadership skills and expertise. This module covers communication, needs assessment, and career development, focusing on practical skills essential for effective case management. Participants will improve their ability to guide and support their team and clients, ensuring customized solutions and positive outcomes. By the end of the module, supervisors will be equipped with the confidence to handle case closure and oversee every aspect of case management with proficiency and accuracy.

Competencies to be Developed

1.  Interpersonal Skills  

• Builds and maintains positive working relationships  
• Builds trust  
• Communicates effectively 

2.  Leadership Skills  

• Identifies and mobilizes resources 
• Initiates action  
• Manages conflict and crisis  
• Maintains high work standards  
• Manages change  
• Leverages diversity and inclusiveness  

3.  Managerial/Supervisory Skills  

• Acts decisively  
• Plans and organizes  
• Promotes optimal performance  

4.  Case Management Knowledge/Expertise  

• Demonstrates knowledge of case management services 
• Assesses staff’s knowledge, skills and competencies to ensure delivery of comprehensive client services  
• Monitors case progress to ensure services are provided in a timely manner and in compliance with mandates, policies and procedures

Learning Opportunity

• Cultivate positive relationships: Develop skills to build and maintain effective working relationships within interdisciplinary teams. 
• Foster trust and integrity: Demonstrate behaviours that build trust, integrity and high ethical standards among staff and stakeholders. 
• Enhance communication: Facilitate clear and concise communication, adapting to audience needs, and respecting confidentiality. 
• Assemble resources and collaborate: Organize resources effectively, fostering cooperation to achieve organizational goals and enhance service delivery. 
• Initiate action and manage conflict: Proactively identify opportunities for improvement, manage conflicts constructively, and maintain high work standards. 
• Adapt to change and embrace diversity: Embrace change, demonstrate flexibility, and foster an inclusive workplace culture that values diversity. 
• Act decisively and plan effectively: Make informed decisions, establish priorities, and plan actions to ensure efficient task completion. 

Course Structure

This self-paced learning plan will take approximately sixty hours to complete.