Bronze Winner – Best Learning Technologies Project
Recognized at the Learning Technologies Awards in London (November 2025), this international award highlights the quality, relevance, and real-world impact of NSCDA’s Case Management Training.

As career and employment services evolve, the case manager's role emerges as a distinct specialization. Case Management Training has been developed by the Nova Scotia Career Development Association in response to this emerging need.

Skills to be Developed

• Case management
• Communication
• Developing working alliance
• Needs assessment
• Case writing
• Case closure
• Peer sharing/learning
• Time management
• Difficult clients & saying "no"

Learning Opportunity

The purpose of the training is to enhance professional practice and have a positive impact on client outcomes. 

You will gain:

• Recognition of case management skills and professional practice
• Professional training and feedback
• An opportunity to refresh professional skills and competencies
• An opportunity to develop and practice new skills
• Improved professional practice of case management
• An opportunity to share with and learn from peers

Course Structure

This learning plan consists of 8 self-paced modules, reading, reflection, and assignments. It will take approximately 6 months to complete.

Modules:

• Case Management in Career and Employment Services
• Communication Skills and Developing a Working Alliance
• The Needs Assessment
• Case Management Essentials
• Writing for Case Management
• Additional Skills for Case Managers
• Case Closure
• Knowledge Verification