Improve your communication skills to deepen your connections to others, build greater trust and respect and improve teamwork, problem-solving, and your overall social and emotional health.

Course Description

Communication is about more than just exchanging information. It is about understanding the emotions and intentions behind the information. This module intends to equip learners with skills that will enable them to convey a message and listen in a way that gains the full meaning of what is being said and makes the other person feel heard and understood.

Skills to be Developed

• Social styles
• Communication styles
• Listening skills
• Active listening
• Communication model
• Communication theory

Learning Opportunity

• Understand four social styles of communication.
• Identify your social style and ways to communicate meaningfully with others’ social styles.
• Learn different means of communication using Albert Mehrabian’s Communication Theory.
• Use Active Listening as a tool to enhance communication.

Course Structure

Format: Presentation & Learning Guide.  This course takes approximately 1 hour to complete.

6 Lessons:

1. Introduction
2. Objectives
3. 4 Social Styles
4. Communication Model
5. Listening Skills
6. Summary